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The Assistant Photo Manager Sales directly assists the Photo Manager in leading the operation to create warm and personal photography experiences that our guests can use to celebrate and share their cruise vacations. They accomplish this by training their teams of photo staff on how to capture and engage our guests in a variety of settings to produce high-quality products sold in our Photography storefront. The Assistant Photo Manager Sales’ primary responsibility is to oversee the entire sales operation of a multifaceted department that includes several different Photo businesses including Portrait, Souvenir, and Wedding photography along with managing a full retail store and aiding the Photo Manager in administering all sales-related training. Driving revenue and guest satisfaction in all department areas to achieve budgeted goals, with some involvement in day-to-day administration. In order to consistently exceed guest expectations and provide the highest levels of products and services, additional duties and responsibilities may be assigned as needed. ESSENTIAL FUNCTIONS• Drive sales and customer satisfaction within the Photo Gallery.• Ensure customer service is always of the highest level, through monitoring, training, coaching, developing the team, and leading by example.• Supervise staff to achieve sales targets each voyage; recommends constructive course correction and implement increased coaching when a staff member consistently underperforms.• Deliver regular team training in conjunction with Photo Manager as well as one on one coaching sessions and use on-the-job coaching skills to continuously improve team sales abilities and engagement and drive revenue and guest satisfaction scores beyond budgeted goals.• Conduct MPEC with Manager supervision• Successfully complete wedding event coverage, delivering excellent level service, product, and sales.• Conduct regular staff meetings under the manager’s direction to communicate new initiatives and procedures, discuss issues, and coordinate solutions as well as deliver a high energy and pre-shift briefings with the expectations for the shift by way of positive reinforcement.
Collaborate with the leadership team to thoughtfully complete accurate, detailed, and timely appraisals to encourage their team to achieve established goals and objectives and to be prepared for advancement opportunities.• Collaborate with Photo Manager to complete timely and accurate end-of-cruise reports with detailed and qualitative comments, communicating revenue issues opportunities, and successes in relation to the Sales operation.• Regularly recommend innovative marketing opportunities, products, and operational efficiencies to Photo Manager and respective Fleet Photo Manager. Collaborates with photo Manager to determine best practices for upcoming trades.• Ensure image quality is maximized by giving feedback on Photographer's performance and final print quality arriving in the Gallery from the Lab to the Photo Manager and assistant Photo Manager (Production) daily.• Ensure all photographs are displayed/sorted in the photo binder system in a timely manner and ensure the photo display panels/binders are kept neat, organized, and presentable as per Standard Operating Procedures.• Ensure Digital Kiosks are operating correctly daily. Report any issues to SystemsManager and notify Photo Manager and Assistant Photo Manager Production.• Develop, implement and maintain all retail displays as per approved marketing activations/promotions available on the box and via SOPs.• Manages all Retail inventory processes as per Operating Procedures.• Ensures all loss prevention protocols are in place and comply with company operating procedures.• Implement marketing strategy, including FSD inserts, blurbs, announcements, cabin drops, and retail activations as per the cruise planner.• Prepare and maintain all department signage, and ensure accuracy, consistency, and compliance with current corporate branding guidelines.• Charge all pre-paid and house account charges in a timely and accurate manner for each cruise (These duties are to be carried out in conjunction with the assistant PhotoManager Production).• Check company emails daily, responding when required in a timely and professional manner.• Conduct educational seminars for guests to promote Photo Department services and products.• Take ownership of and handle effectively any guest requests (onboard or shore-side referrals), complaints, and questions (photo department and general shipboard issues) at any time, escalating to the Photo Manager when deemed necessary.• Regularly review service procedures, and proactively find ways to improve service levels and prevent customer service issues from arising.• Ensure continuous adherence of the whole team to company uniform, grooming standards, and Platinum Standards & Impressions through monitoring, coaching, and course correction as required.• Always follow timekeeping rules and maintain accurate timesheet records.
Participate in GM meetings, walkarounds, cabin inspections, and safety meetings as delegated by Photo Manager.• Monitor team timesheets for accuracy and compliance with company regulations.• Act as Manager on Duty for Photo Gallery and Photo Events• Photograph any events and or Portrait locations as requested by the Photo Manager.• Administer any required and relevant offloads.• Attend drills and training sessions as required, prepare and submit weekly PhotoDepartment drill excuse list as per the working schedule and ensure staff attendance as required.• Always protect all company inventory and equipment through proper handling and security procedures.• Promote the Photo Department through onboard functions (VIP party, Latitudes party, Photo events, etc.) and by way of positive guest interactions whenever in public areas.• Construct positive working relationships with other department heads onboard and liaise with them to assist with guest service requests, internal activities and cross-promotions, and photo coverage/opportunities.• Ensure departmental compliance to all hotel practices and shipboard operations by reporting to the Photo Manager any non-compliant practices.• Ensure the "staff documents" folder up to date (e.g.: Timesheets, Camera Contracts, Disciplinary Records, etc.)• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.
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Does this position sound like a good fit? Send us your resume at [email protected].