How to Apply

Does this position sound like a good fit? Send us your resume at [email protected]

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Position Summary

The Assistant Photo Manager Sales directly assists the Photo Manager in leading the the operation to create warm and personal photography experiences that our guests can use to celebrate and share their cruise vacation. They accomplish this by training their teams of photo staff on how to capture and engage our guests in a variety of settings to produce high quality products sold in our Photography storefront. The Assistant Photo Manager Sales primary responsibility is to oversee the entire sales operation of a multifaceted department that includes several different Photo businesses including Portrait, Souvenir, and Wedding photography along with managing a full retail store and aiding the Photo Manager in administering all sales-related training. Driving revenue and guest satisfaction in all department areas to achieve budgeted goals, with some involvement in day-to-day administration. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties, and responsibilities may be assigned as needed.

Essential Functions

Drive sales and customer satisfaction within the Photo Gallery. • Ensure customer service is always of the highest level, through monitoring, training, coaching and developing the team, and leading by example. • Supervise staff to achieve sale targets each voyage; recommends constructive course correction and implements increased coaching when a staff member consistently underperforms. • Deliver regular team training in conjunction with Photo Manager as well as one on one coaching session and use on-the-job coaching skills to continuously improve team sales abilities and engagement and drive revenue and guest satisfaction scores beyond budgeted goals. • Conduct MPEC with Manager supervision • Successfully complete wedding event coverage, delivering an excellent level of service, product and sales. • Conduct regular staff meetings under the manager’s direction to communicate new initiatives and procedures, discuss issues, coordinate solutions as well as deliver high energy and pre-shift briefings with the expectations for the shift by way of positive reinforcement.

Participate in GM meetings, walk-arounds, cabin inspections, and safety meetings as delegated by Photo Manager. • Monitor team timesheets for accuracy and compliance with company regulations. • Act as Manager on Duty for Photo Gallery and Photo Events • Photograph any events and or Portrait locations as requested by the Photo Manager. • Administer any required and relevant offloads. • Attend drills and training sessions as required, prepare and submit weekly Photo Department drill excuse list as per the working schedule and ensure staff attendance as required. • Always protect all company inventory and equipment through proper handling and security procedures. • Promote the Photo Department through onboard functions (VIP party, Latitudes party, Photo events, etc.) and by way of positive guest interactions whenever in public areas. • Construct positive working relationships with other department heads onboard and

liaise with them to assist with guest service requests, internal activities, and cross- promotions and photo coverage/opportunities.

Qualification

preferred.

Attributes

How to Apply

Does this position sound like a good fit? Send us your resume at [email protected]