How to Apply

Does this position sound like a good fit? Send us your resume at [email protected]

Position Summary

The Portrait Artist manages the onboard high-end Perspectives Studio to give our guests an amazing experience producing fine art portraits that will thrill them. The Portrait Artist must be able to demonstrate a wide range of portraiture and candid photography skills under studio and natural light conditions as photo sessions take place in the studio, around the ship and even ashore in our exotic destinations. The Portrait Artist creates a personalized experience by providing exceptional guest service while working in an emotionally charged sales environment. This role provides a significant and important part of the overall departmental revenue. They will work very closely with and receive support from the Photo Manager and Assistant Photo Managers to ensure the product and experience is executed correctly. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Essential Functions

Consistently exceed revenue budget and guest ratings for the Perspective Studio by delivering high guest experience and providing the highest levels of product and services. • Thoroughly understands the Perspectives Studio products and services and can effectively communicate all relevant options to guests while using effective booking/sales techniques. • Maintain the studio and all equipment used for the Perspectives program. Keep the studio to a high professional standard of organization and cleanliness. Takes accountability for correctly protecting issued equipment and company assets through proper handling and security procedures. • Work to short deadlines and complete all session bookings and orders as required. • Be present at and participate proactively in all Photo Department Team Meetings in conjunction with the Photo Manager. • Practice, implement and respectively listen to all feedback and training being received from the Management. • Lead the Photo team to improve their skills and continuously improve booking quality.

Positively and proactively drive the Photo Team to make consistently high-quality bookings for the studio and always leading by example. • Provide end-of-cruise analysis, reporting, and sales information in an accurate and timely manner to both onboard and shoreside management. • Check company emails daily, responding when required in a timely and professional manner. • Always focuses completely on customer satisfaction and upholds the NCL values and platinum impressions standards by presenting a friendly, warm, and calm attitude towards guests and crew. • Assist with and participate in workshops, seminars, and presentations with Guests as scheduled by the Photo Manager. • Interacts with guests directly at various events, observing and identifying Guest Preference and adjusting service, accordingly, anticipating guest needs, and engaging in conversation while showing genuine interest. • Always respond immediately to any Guest service issues, escalating to Photo Manager if necessary. • Effectively handle guest requests and questions (Perspectives Studio, photo department, and general shipboard issues) while seeking assistance from Photo Management for any questions unable to answer confidently. • Uses POS to accurately charge each transaction. • Consistently produce correctly exposed, focused, and composed images, meeting Perspectives Studio standards. • Ability to use a range of photographic equipment, including but not limited to digital SLR cameras, portrait studio equipment, Light Meters, computers, and image editing software. • Travel to locations in the ports of call during the cruise to photograph guests in the local environments, and capture professional, high-quality, images. • Shoot Weddings, Vow Renewal, or other special ceremonies as required. • Edit shoots and place orders for each cruise within the specified deadlines in the SOP. • Demonstrate confidence in the execution of all Perspectives Studio services seeking immediate guidance from the Photo Manager and/or the Fleet Perspectives Manager when unsure of anything and prior to giving Guests misinformation. • Always maintain professional, effective, and motivated working relationships • Always performs all duties in accordance with applicable policies and procedures, and other internal, external, and governmental regulations as directed. • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. • Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

Qualifications

Advanced level English verbal and writing skills, including the proper use of English grammar is required. • Advanced knowledge in Adobe Photoshop, Lightroom, ProSelect and intermediate knowledge in Microsoft Outlook, Excel, Word, and PowerPoint, and MXP are required. • Minimum one (1) year of experience in portrait photography and sales is required.

Education

High School Diploma or Foreign Equivalent is required. • Bachelor's Degree, professional certification or foreign equivalent in a related field from a recognized educational institution is strongly preferred.

Attributes

Must enjoy interacting with guests and photographing and selling in a high paced but the personalized high-end environment. • Consistently communicates with tact and diplomacy at all levels. • Willingness to embrace all company values. • Passionate about hospitality and customer service driven • Must have a professional appearance and good hygiene • Respect for all co-workers and guests • Pride in your work by creating positive energy, excitement, and fun • Able to work 7 days a week • Demonstrate positive behaviors; smiling, being polite and courteous • Able to develop a camaraderie with team members • Ability to live in close quarters, and share limited space with other cabin-mates

How to Apply

Does this position sound like a good fit? Send us your resume at [email protected]

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